Job Details

Additional Information: Mornings, Evenings, Overnights Needed

Job Number: 25192895

Job Category: Rooms & Guest Services Operations

Location: Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Ave, Honolulu, Hawaii, United States, 96815

Schedule: Part Time

Position Type: Non-Management

Pay Range: $26.01 - $32.51 per hour

POSITION SUMMARY

As a Guest Services Operator, you will be at the forefront of our hospitality efforts, providing exceptional service to our guests. Your responsibilities will include:

• Answering and processing guest calls, requests, concerns, and questions with professionalism and clarity.
• Operating the telephone switchboard and managing various guest services including wake-up calls and call forwarding.
• Keeping guests informed about messages received and ensuring prompt follow-up on requests.
• Monitoring call lines, managing hold times, and maintaining efficient communication.
• Providing instructions on internet access and directing guests to tech support when needed.
• Testing and ensuring all communication equipment is functioning properly.
• Responding to unique guest needs, ensuring every guest feels valued and heard.
• Collaborating with multiple departments to resolve issues or fulfill guest requests.
• Maintaining a professional appearance and adhering to company standards.

We expect our operators to foster positive relationships with fellow staff and guests, working as part of a team dedicated to achieving common goals.

Join our dynamic team and help us continue to deliver the wonderful hospitality our guests expect!

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No previous experience required.
• Supervisory Experience: None required.
• License or Certification: None necessary.

At Marriott International, we value diversity and are committed to being an equal opportunity employer. We celebrate the unique backgrounds of our associates, ensuring a supportive and inclusive workplace for all.

Be part of a team where your contributions matter and where you can grow and thrive in a community-focused environment. Join us at JW Marriott, where your career can flourish!