Job Details

Job Title: Level 2 On-site & Remote End-User Support

Location: Brunswick, GA - onsite

Top Skills:

1. Desktop / Windows 11

2. Mobility

3. RDS

Job Description/ Responsibilities:
• Desktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365)
• Printers (Adding, troubleshooting, maintenance kit installation)
• Mobility (handheld scanner and mobile phone support)
• Ticket management including follow up and escalation using Service Now solution
• Continuous Improvement of the IT environment to better operations
• Coordination between Internal External Customers and IT Management on major incidents, process improvement, and new requirements
• Production floor and typical office environment support
• Executive support as required
• On-site and remote support of other offices as needed
• Work with IT colleagues as part of a distributed international team

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.