Job Details

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You'll Do

Summary/Objective:

Provide internal and external members with a high level of support in a friendly, efficient, and timely manner. Support Deposit Services and DCU to achieveSuccess Sharing goals and process all work within established service level guidelines. Actively support the Deposit Services Document Management Team and all initiatives developed to further support DCU's goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively contributes to DCU's Success Sharing initiatives and practices. DCU's principles of People Come First, Do the Right Thing, Make a Difference
• Assist in the management of daily schedules, workflow and phone coverage related to their specific team
• Provide training to new hires/cross-training to existing members of the team for all job responsibilities within their team
• Remain proficient in every aspect of their team's job processes and be able to quickly adapt to any role assigned based on team needs
• Assist in the management of projects, upgrades and enhancements relating to Core/Host system as well as any other system relating to their team
• Support Front Line Staff, Branch Staff, internal staff in other departments and DCU members by providing exceptional service via phone coverage, accurately completing assigned tasks within service expectations and education on products and services
• Process daily operations and functions that pertain to Remote Deposit Capture, Share Draft processing, adjustments, member affidavits, and Fed Returns
• Exceed goals set regarding service levels and call monitoring
• Adhere to work schedule expectations
• Assist in the preparation for Risk Assessments, internal audits, monthly operational reports and Disaster Recovery procedures
• Understand and support DCU's Success Sharing program by achieving or exceeding all assigned goals, analyzing work processes and contributing suggestions on alternative methods to improve member service efficiencies
• Adhere to DCU's policies and procedures as well as applicable Federal Regulations
• Assist with the handling of escalated member calls/ concerns
• Prepare/ write team procedures
• Train and assist staff as needed
• Perform other job-related duties as assigned by Managers(s)

What You'll Need

• Minimum of two years' work experience, financial institution preferred
• Excellent PC Skills required, including MS Word and Excel
• Prior Customer Service experience preferred
• Must be in the current position for at least 18 months
• Must have a minimum of a "Good" on the most recent performance evaluation
• Excellent verbal and written communication skills
• Ability to effectively handle multiple priorities

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ...@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$23.70 - $26.60 / hour

#INDLW

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.