Job Details

The Senior Workforce Analyst is a key analytical role supporting the Account Management (AM) functions within the GTM organization at RxBenefits. This position combines strategic workforce planning with operational analytics to ensure balanced resource allocation, accurate variable compensation documentation, and actionable insights that drive client retention and service consistency. The ideal candidate must have strong analytical skills, a keen eye for trends, and the ability to communicate data-driven insights effectively while collaborating across teams and with leadership. This role will report into the Revenue Operations organization.

Essential Job Responsibilities Include:

• Workforce Planning & Resource Management

• Maintain and update AM book of business assignment records (for service model and team assignments) with precision and transparency.

• Partner with leadership to forecast staffing needs and identify coverage gaps.

• Support variable compensation documentation and validation for accuracy and fairness via audit reporting on specific KPIs and metrics.

• Monitor and report on service consistency metrics across AM teams, including insights and trends - in collaboration with Revenue Operations Analytics and Insights team and Corporate Analytics team.

• Collaborate with Finance and HR to align workforce data with organizational goals.

• Provide recommendations for optimizing team structure and resource allocation.

• Operational Analytics & Strategic Support

• Build analyses to transform data into actionable business insights and action plans, informing account management strategies and client retention efforts.

• Gather and synthesize internal and external data sets related to process improvements, program changes, and industry trends.

• Analyze AM performance metrics to recommend improvements in client relationships, internal processes, and cross-functional efficiencies.

• Provide reporting, analysis, quality checks, and review of job aids, and data sets as needed.

• Assist with seasonal contractor identification, training, and dashboard/process development to ensure quality output (as required).

• Cross-Functional Collaboration

• Work collaboratively within delivery teams and engage stakeholders at all levels.

• Serve as a subject matter expert (SME) on analysis-related projects for AM, including creating job aids and executing training.

• Proactively communicate roadblocks and identify enhancements to documentation, processes, and data.

Required Skills / Experience:

• 5+ years Analyst or analytics experience required.

• Experience in client-service or account management required.

• Salesforce or other CRM experience required.

• Proficient in MS Office (Word, Excel, Outlook); advanced Excel skills (Macros, VLOOKUP, etc.) required.

• Strong analytical and critical thinking skills with a client-focused mindset.

• Ability to adapt to change and manage shifting priorities.

• Excellent communication skills, both written and verbal.

• Demonstrates professionalism and a positive image internally and externally.

• Ability to read, analyze, and interpret industry policies and contract documents.

Preferred Skills/Experience:

• Bachelor's degree preferred.

• 3+ years Healthcare / Pharmacy industry experience preferred.

• Experience with reporting tools (QLIK, Power BI) preferred.

• Experience as Workforce Analyst, Manager or lead analyst strongly preferred.

Based on relevant market data and other factors, the anticipated hiring range for this role is $80,000 - $100,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment

• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

• Additional buy-up options for Short- and Long-Term Disability and Life Insurance

• 401(k) with an employer match up to 3.5% available after 60 days

• Community Service Day to give back and support what you love in your community

• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

• Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work

• Tuition Reimbursement for accredited degree programs

• Paid New Parent Leave that can be used for adoption or birth

• Pet insurance to protect your furbabies

• A robust mental health benefit and EAP service through Spring Health to support you when you need it most

RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.