Job Details

Join Our Team and Protect Our Customers!

At Ross, we value our people! Be part of a dynamic team at our leading off-price retail chain known for delivering exceptional value and an exciting shopping environment. With over 2,200 stores and a commitment to growth, we focus on providing high-quality brands and on-trend merchandise at unbeatable prices.

What We Offer:

• Success: Pursue excellence and embrace continuous learning.
• Career Growth: Develop your skills and advance your career with our industry-leading talent development programs.
• Teamwork: Collaborate with others to overcome challenges and find solutions.
• Diversity, Equality & Inclusion: We celebrate diverse backgrounds and ideas, believing they make us stronger and enrich our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets: New York City, Los Angeles, and Boston, alongside 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are proud to be a Fortune 500 company committed to fostering an inclusive work environment that promotes continuous learning and development opportunities for all our teams.

GENERAL PURPOSE:

As a Loss Prevention Specialist, you will provide a visible presence to deter theft and fraud while cultivating a safe environment for both our Associates and Customers. This role involves greeting Customers with a friendly demeanor, monitoring compliance with safety policies, and collaborating with Store Leadership to minimize losses.

ESSENTIAL FUNCTIONS:

Maintaining a Safe & Secure Environment:

• Prioritize safety by assisting Store Leadership in creating a secure space for Associates and Customers.
• Deliver a strong presence through warm greetings and vigilant monitoring at Store entrances/exits and the sales floor.
• Keep emergency exits clear for safety by removing clutter.

Building Great Teams & Partnerships:

• Provide outstanding customer service by offering friendly greetings and assistance.
• Treat all individuals with respect and professionalism.
• Engage with internal and external partners for training, recognition, and team collaboration.
• Support Loss Prevention initiatives with additional tasks as needed.

Representing the Store Brand:

• Embodiment of the company brand through professional demeanor and appearance according to dress code.

Mitigating Theft & Fraud:

• Observe entrances/exits and sales floor for suspicious activity, reporting findings to leadership.
• Utilize information effectively to address loss trends.
• Follow theft response protocols set by the Company.

Minimizing Operational Shortages:

• Increase awareness among Store personnel about processes to reduce operational loss.
• Validate compliance during customer checkouts.

COMPETENCIES:

• Work Process Management
• Business Acumen
• Planning and Organization
• Talent Development
• Collaboration
• Leading by Example
• Effective Communication
• Accountability and Execution

QUALIFICATIONS:

• High School diploma or equivalent required; AA degree preferred.
• One year of retail supervisory experience or relevant training preferred.
• Experience in loss prevention or security roles is advantageous.
• Active Security Guard License is a plus.
• Ability to thrive in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proven conflict resolution abilities.
• Must comply with applicable laws regarding security positions, including background checks and possible drug testing.

PHYSICAL REQUIREMENTS/ADA:

• Timely attendance is essential.
• Capable of standing, walking, and moving throughout the Store for the duration of shifts.
• Ability to lift objects over 25 lbs. and regularly bend or crouch as needed.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description summarizes the key duties and responsibilities of the position. It is not exhaustive, and management reserves the right to modify content as necessary.

Ross is committed to equal employment opportunities for all individuals. We consider applicants for hiring and promotion based on skills and experience, promoting a diverse and talented workforce. We adhere to all laws prohibiting discrimination based on various protected statuses.

The base pay for this position ranges from $16.50 to $17.00, influenced by factors like experience and location. This range is one aspect of the total compensation for employees, with further rewards varying per position.