Job Details

Job Summary

The American Red Cross is seeking a dedicated and organized Remote Volunteer Services Associate to support the strategic engagement and management of volunteers across various programs. This position plays a critical role in ensuring that our mission is delivered through theengagement of compassionate, mission-driven volunteers. Working closely with field teams and program managers, the Volunteer Services Associate will coordinate recruitment, placement, onboarding, and retention of volunteers, while enhancing the overall volunteer experience.

Key Responsibilities

• Support volunteer recruitment, onboarding, engagement, and retention processes across service lines.
• Maintain accurate volunteer records in our volunteer management systems (e.g., Volunteer Connection).
• Collaborate with local leaders to ensure adequate volunteer coverage in disaster response, blood services, and other program areas.
• Coordinate and track volunteer training and certifications.
• Respond to volunteer inquiries and provide timely assistance and guidance.
• Assist in planning and executing volunteer appreciation and recognition events.
• Analyze volunteer metrics and support reporting requirements to track impact and engagement.
• Help develop and distribute communication materials related to volunteer engagement.
• Provide administrative support for virtual meetings, events, and initiatives.

Required Skills and Qualifications

• Strong interpersonal and communication skillsboth written and verbal.
• Excellent time management and organizational abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to handle sensitive information with discretion.
• Comfortable using or learning CRM and volunteer management systems.
• Self-motivated and able to work independently in a virtual environment.
• Passion for volunteerism and the mission of the American Red Cross.

Experience

• Minimum of 12 years of professional experience in volunteer management, community engagement, nonprofit operations, human resources, or customer service.
• Experience in a remote work environment or virtual coordination is a plus.
• Prior involvement with the American Red Cross (volunteer or staff) is advantageous but not required.

Working Hours

• Full-Time: 3540 hours per week
• Flexible schedule with availability to occasionally support evening/weekend volunteer needs across time zones.
• 100% Remote Candidates must reside in the United States.

Knowledge, Skills, and Abilities

• Knowledge of volunteer engagement practices and principles.
• Understanding of diversity, equity, and inclusion in volunteer management.
• Ability to coordinate with multiple stakeholders across programs and regions.
• Strong attention to detail, analytical thinking, and solution-oriented mindset.
• Comfortable working in a mission-driven and fast-paced nonprofit setting.

Benefits

• Competitive compensation package.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays, vacation, and sick leave.
• 401(k) with employer match.
• Professional development opportunities.
• Meaningful work contributing to humanitarian efforts nationwide.

Why Join the American Red Cross?

When you join the American Red Cross, you become part of a historic organization that has been supporting communities in crisis for over 140 years. As a Remote Volunteer Services Associate, you will directly influence the volunteer experience, enabling thousands of individuals to deliver lifesaving services. This role offers the flexibility of remote work, a values-driven culture, and a chance to make a real difference in peoples lives every day.

How to Apply

To apply for the Remote Volunteer Services Associate role:

• Visit the official American Red Cross Careers Page.
• Search for the job title: Remote Volunteer Services Associate.
• Submit your application along with your updated resume and a brief cover letter.
• The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.