Job Details

Branch Services Representative II (Teller) - Part Time

This high member contact position assists members by processing transactions in an accurate and timely manner and complies with regulatory record?keeping. The role actively sells and cross?sells credit union products and services within the guidelines of the established production programs and furnishes account status updates. It also supports daily branch operations as needed.

Benefits

• On?demand pay through our financial wellness provider
  
• 401(k) Retirement Plan with employer match and non?elective contribution (NEC)
  
• Employee loan discount
  
• 50% company subsidy for adult monthly bus pass
  
• Cash reward employee referral program
  
• Workiversary cash reward and gifts
  
• Internal and external professional development opportunities
  
• And many more!
  

Position Purpose

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory record?keeping. Actively sells and cross?sells credit union products and services within the guidelines of the established production programs and furnishes account statuses. This position is also responsible for the daily operations, as needed.

Essential Functions

• Accurately and efficiently processes transactions
  
• Accurately and efficiently performs service requests
  
• Completes and files regulatory reports as required
  
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end?of?day balancing
  
• Processes check deposits through Check 21 solution
  
• Cross?sells products and services to members
  
• Opens accounts
  
• Directs daily branch operations
  
• Trains Branch Services Representatives, as needed
  
• Performs other duties as assigned
  

Performance Standards

• Meet strategic objective for service level (NPS)
  
• Accurately process requests
  
• Maintain efficient production levels to support branch
  
• Perform cash/negotiable instruments audit
  
• Effectively maintain daily branch operations to support department
  

Qualifications

Education/Certification

High school diploma or GED is required.

Required Knowledge

Basic understanding of MS Office Suite is desired.

Experience Required

Two to four years cash handling and/or customer service experience.

Skills/Abilities

• Proficient in credit unions core system
  
• Excellent customer service & interpersonal skills and mathematical skills
  
• Able to work in a fast?paced environment, conveying detailed instructions accurately or quickly
  
• Excellent verbal and written communication skills
  
• Valid drivers license required with clean abstract and a vehicle to drive to a branch when scheduled
  

Activities and Requirements of this Position

Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills: Must frequently convey detailed or important instructions accurately and quickly.

Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing: Able to hear average or normal conversations and receive information.

Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability: Able to apply common sense understanding to carry?out detailed instructions and to deal with problems involving variables.

Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability: Able to write and compose sentences using proper punctuation, and English language; able to communicate in complex sentences; using normal word order with present and past tenses and a command of the English vocabulary.

Working Conditions

Air?conditioned, smoke?free office setting.

Attendance Requirements

Please note that scheduled attendance requirements may change due to business needs.

Business Hours

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

Seniority level

• Entry level
  

Employment type

• Part?time
  

Job function

• Other
  

Industries

• Banking