Job Details

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The Software Testing Engineer supports the successful implementation and utilization of our corporate products. This role plays a vital part in ensuring our software solutions meet the highest standards through comprehensive testing and employee training. The Software Testing Engineer also supports Business Analyst (BA) activities, assist with Snyk security testing, and manage escalated tickets for the GT Independence software team.

KEY RESPONSIBILITIES:

Testing and Quality Assurance

• Develop and execute detailed test plans, scenarios, and cases for new and existing corporate products.
• Coordinate user acceptance testing (UAT) and gather feedback to ensure alignment with business needs.
• Collaborate with development teams to troubleshoot, document, and resolve issues during testing phases.
• Conduct regular security testing using Snyk and escalate any vulnerabilities for resolution.

Training

• Design and deliver comprehensive training programs for internal teams on GT Independence products.
• Create user-friendly documentation, training materials, and resources to support ongoing education.
• Act as the primary trainer for new product rollouts and system updates.

Business Analysis Support

• Assist in gathering and documenting requirements for software enhancements and projects.
• Facilitate communication between stakeholders and technical teams to ensure clarity and alignment.

Escalated Ticket Management

• Serve as the point of contact for managing and resolving escalated software tickets.
• Track, analyze, and report on ticket trends to improve product performance and user satisfaction.
• Coordinate with cross-functional teams to ensure timely resolution of critical issues.

Qualifications:

• 3+ years of experience in Support, testing, training, or a related field.
• Familiarity with software support tools and methodologies; experience with Snyk is a plus.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to simplify complex concepts for non-technical audiences.
• Problem-solving mindset and ability to handle high-pressure situations effectively.

Preferred Skills:

• Experience with agile development methodologies.
• Proficiency in creating training materials using tools like PowerPoint or other e-learning platforms.
• Background in the healthcare or disability services sector is a plus.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Software team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other, and we love what we do.

We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we'll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.