Job Details

Job Description:
Plan, design, develop, and launch efficient business and operations systems in support of core organizational functions and business processes. Gather and analyze data in support of business cases, proposed projects, and systems requirements. Perform work with a high degree of latitude and handles more complex client accounts and/or configuration issues.

• Partner with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, identify and resolve systems issues, drive new projects and initiatives, and support existing business dependency.
• Develop standards, procedures, and design documents related to system architecture.
• Lead internal teams and IT to gather business requirements needed for system modifications, enhancements, and implementations.
• Analyze results of user testing to define interface requirements and develop specifications or prototypes.
• Develop, design, and edit interface templates or interface code, following established software development and methodologies.
• Serve as the subject matter expert (SME) to identify, create, and facilitate process design changes through the review and analysis of system effectiveness and efficiency; ensure data is reliable and develop strategies for improving and leveraging these systems.
• Troubleshoot technical issues and lead technical investigations to identify and discover system errors, application modification, and/or functionality related issues.
• Determine priority of escalated issues effectively and manage conflicting/competing priorities.
• Perform in-depth tests, utilizing end-user reviews, for modified and new systems and other post-implementation support.
• Lead and participate in Sprints for development cycle, define deliverables, determine improvement priorities, and provide feedback to ensure on-time delivery of project tasks and milestones.

Education Required:

• Bachelor's degree in Computer Science or related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 5+ years' experience in using and implementing enterprise application solutions.
• 5+ years' experience in enterprise application configuration and development.
• Salesforce platform experience.
• Oracle CPQ (Big Machines) or similar type of application.
• Agile environment.
• Experience designing and supporting large-scale technically complex solutions.

Knowledge, Skills & Abilities:

• Knowledge of: Salesforce configuration and portals including but not limited to developing custom objects, work-flow business rules, and validation rules; Sarbanes Oxley (SOX) processes and Stock Keeping Unit (SKU) creation and modification processes; relational databases used at enterprise scale; Microsoft Office Suite.
• Skill in: Effective relationship management, communication, and presentation; dealing effectively with customers, vendors, peers, and senior management; work in a fast-paced environment; staying organized, prioritizing workload, multi-tasking, and meeting deadlines.
• Ability to: Provide orientation and training to end users; mentor and provide guidance to junior staff; work independently as a self-starter in a fast-paced environment; adapt to growing and changing environment delivering accuracy while managing multiple deliverables within a projected timeline.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.