Job Details

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Job Summary

Supports daily shift operations of Housekeeping and, if applicable, Laundry. Ensures property guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds associates accountable for corrective actions.

Salary range is $60K - $65K

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check?outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all associates have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures associates understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.

Conducting Human Resources Activities

• Uses all available on?the?job training tools to train new hires and provide follow?up training as necessary.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures associates understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an open door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers associates to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Management and Manufacturing

Industries

Hospitality

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.