Job Details

Luxury Valet Guest Services Manager Evolution Parking and Guest Services

Job Summary

The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. The manager will consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships.

Essential Responsibilities

• Ensure the valet ramp is always represented by an Evolution team member and never left unattended without a Supervisor or Manager.
• Work with the Supervisor frequently to stay close to the operation.
• Lead the team during the busiest times including evenings, weekends, holidays.
• Track hotel parking validations for reimbursement and integrity purposes.
• Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Demonstrate the ability to positively move metrics for forecasting, productivity, claims, guest service and turnover.
• Understand the contractual agreement with the hotel and maximize additional revenue opportunities for both Evolution and the client.
• Understand the clients service standards, motto, values, and hotel lingo while incorporating Evolutions core values.
• Develop cohesive working relationships with the clients employees.
• Ensure the entire team is focused on exceeding client objectives.
• Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
• Practice preventative safety procedures daily as set forth by Evolution and the client.
• Report all claims, accidents, and incidents to HR and the Area/Regional VP immediately, handling appropriately.
• Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
• Manage uniform and ticket inventory.
• Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
• Adhere to Evolutions employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Review and submit accurate payroll to Corporate on a bi?weekly basis not to exceed 50% of weekly revenue.
• Work with Talent Acquisition to recruit new talent that can be future leaders.
• Ensure each new team member is fully onboarded in HRIS and fully trained prior to working on the ramp.
• Recognize exceptional performance and provide opportunities for top performers to learn and grow.
• Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
• Other duties as assigned.

Minimum Education Required

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid U.S. Drivers License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast?paced, deadline?driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

Seniority level

• Mid?Senior level

Employment type

• Full?time

Job function

• Strategy/Planning and Information Technology

Industries

• Hospitality