Job Details

We are seeking a Customer Support Specialist to join a leading healthcare organization. This role is critical in supporting members and providers by handling inquiries, appeals, and grievances with professionalism and accuracy. You will work closely with internal teams to ensure timely resolution and maintain compliance with regulatory standards.
Responsibilities
+ Handle intake of member and provider calls, emails, faxes, and internal referrals; evaluate information and determine the best course of action.
+ Analyze sensitive member and provider appeals, inquiries, and grievances, applying internal policies, contractual provisions, and regulatory requirements.
+ Create and maintain accurate electronic case files within required timeframes.
+ Communicate professionally with internal and external customers to resolve complex issues.
+ Triage cases during initial inquiry to resolve issues promptly and minimize escalation.
+ Consistently produce accurate, high-quality work, especially in data entry tasks.
Requirements
+ Associate's degree and one (1) year of related experience; OR an equivalent combination of education and related work experience.
+ Familiarity with business processes and analysis functions, or experience in health insurance/managed care systems.
+ 1+ years of customer service experience.
+ 1+ years of experience in writing and editing.
+ Strong verbal and written communication skills.
+ Ability to handle phone calls as part the daily responsibilities.
+ Ability to work in person from Monday to Friday at 8:00am to 5:00pm HST.
Job Type & Location
This is a Contract to Hire position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on Jan 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.