Job Details

Customer Service Representative I (Makiki Branch)

Join the First Hawaiian Bank ohana, where our culture flourishes with purpose. We prioritize the 3 Cs Caring, Character and Collaboration ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the Best Places to Work in Hawaii for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Makiki Branch in Oahu. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Banks products and services which includes informing the customer of benefits and features, acting as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, and credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Compensation

The hourly pay range for this role is $19.00 - $22.50 per hour, commensurate with experience; plus sales incentives.

Work Schedule

Monday - Friday 8:00?AM - 4:30?PM; Saturday on a rotation basis 8:30?AM - 1:30?PM (hours may vary).

Required Qualifications

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35?wpm.

Benefits

We proudly offer a comprehensive benefits program for all employees. For more information, please visit the benefits page.

EEO Statement

We value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit the Equal Opportunity page. Mahalo for choosing First Hawaiian Bank!

At First Hawaiian Bank, it all starts with YES!