Job Details

Job Summary

Position Summary:
This customer-facing role is responsible for day-to-day communication, program adoption, customer satisfaction, and revenue growth within assigned accounts. Target accounts are hospitality clients. The Account Manager serves as a trusted advisor, driving operational excellence and strategic initiatives that align with customer goals.

Key Responsibilities

Customer Relationship Management

• Develop and maintain strong relationships with assigned customers to ensure satisfaction and long-term partnership success.
• Act as a dedicated on-site representative at client locations, fostering trust and delivering responsive support tailored to client needs.
• Facilitate customer meetings and executive business reviews in a timely and actionable manner.
• Provide training and support on company technology and reporting platforms.

Program Growth & Strategic Initiatives

• Identify and implement opportunities for supply cost reduction, rebate growth, quality and safety improvements, and enhanced sustainability.
• Promote expanded use of local and diversity vendors to meet client objectives.
• Drive adoption of new programs and showcase upcoming initiatives during client visits.

Financial & Contract Management

• Manage all aspects of customer contract requirements using project management tools.
• Monitor account performance metrics and ensure alignment with business objectives.

Sourcing & Category Management

• Collaborate with sourcing teams to identify cost-saving opportunities and optimize supplier relationships within food and beverage categories.
• Support category strategies by recommending products and suppliers that align with client needs and sustainability goals.
• Analyze purchasing trends and provide insights to improve product mix and compliance with negotiated programs.

Cross-Functional Collaboration

• Partner with internal teams and suppliers to deliver integrated solutions that meet client expectations.
• Facilitate communication between customers and internal stakeholders to resolve issues and drive program success.

Reporting & Communication

• Prepare clear and concise written materials, including strategic account plans and presentations.
• Provide regular updates on account health, program adoption, and growth opportunities.

Requirements

• Bachelor's degree or equivalent work experience required.
• 25 years of experience in account management or customer success; experience in food and beverage sourcing or category management preferred.
• Must be a permanent resident of the state of Hawaii.
• Strong project management skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPivot, Word, and PowerPoint.
• Ability to build long-term relationships and work collaboratively across functions.
• Up to 50% travel annually.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Foodbuy maintains a drug-free workplace.

Associates at Foodbuy are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.