Job Details

We are Girl Scouts

Girl Scouts create the world they want to live in and strive to make it better every single day. They explore their strengths, take on new challenges, and can always be themselves, regardless of background or ability.

Supported by adult volunteers and mentors right here in our community, as well as millions of alums around the globe, Girl Scouts lead the way as they discover who they are and how they can make the future a brighter place.

Job Purpose: Responsible for supporting the Council's product program sales during the cookie season. This is a part-time position - 10-20 hours/week from December to May. The candidate must live on Oahu and have in-person availability.

Objectives:

a) Provide excellent customer service to volunteers and parents/caregivers

b) Monitor communications with volunteers and parents/caregivers promoting the Girl Scout Leadership Experience

c) Be available for in-person cookie events and scheduled buffer days

Job Responsibilities:

1. Work in cooperation with Council's Product Program team to respond to daily communications from volunteers and parents/caregivers
2. Divert communications to the Product Marketing Coordinator and Director of Product Sales when issues arise or topics are un-answerable
3. Provide support to Independently Registered Members and their cookie experience
4. Provide support to the Retail department to fulfill retail orders for shipment and pick-up
5. Provide support in-person at major cookie events and at the Council Oahu buffer

Dates Required for in-person attendance:
• Cookie University
• Oahu Cookie Delivery Day
• ASLP & Juliette Cookie Delivery Day
• Weekly buffer shifts: dates tbd; 5-6 weeks mid-February to end of March

Job Qualifications:

Education: Bachelor's degree or equivalent

Experience: Minimum 1-2 years of experience demonstrating knowledge, skills and abilities to perform the essential functions of the job. Advanced computer skills. Proficiency in Office Suite (Word, Excel, Outlook, PowerPoint). Excellent verbal and written communication skills. High attention to detail with organization skills and ability to manage multiple projects. Strong creative problem-solving skills in a customer service environment. Ability to work flexible schedule. Commitment to diversity and knowledge of/experience in the Girl Scout Movement. Must meet the Girl Scout background and verification standards.