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Job Details

Patient Account Rep - Hosp Insurance Collections

  2025-12-31     Hawaii Pacific Health     Honolulu,HI  
Description:

Summary

Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. It is the state's largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women's health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state.

A hospital cannot function well without an excellent Revenue Cycle department. The Revenue Cycle team at Hawai‘i Pacific Health manages the processes and technologies associated with the initial patient registration through the collection of the amounts due. Like an engine, the healthcare industry's revenue cycle has many moving parts and the Revenue Cycle team is comprised of business minded, forward thinking, efficient and analytical people who are dedicated to building a high powered revenue management team that is vital and useful to the organization.

Responsibilities

If you are organized, meticulous and have a gift for accounts management, you could be the ideal candidate for this position. In this role you will perform billing and account follow‑up activity for a generally fixed portion of the accounts receivable cycle. This includes:

  • Accurate and timely preparation and submission of claims and statements to third party payers and patients/guarantors;
  • Follow‑up on accounts receivables with third party payers and patients to complete the insurance collection process;
  • Handling third party payer and patient questions/concerns appropriately.

We are looking for someone motivated and self‑directed with excellent organizational and customer service skills and a commitment to delivering the highest quality health care to Hawai‘i's people.

Location

Hawaii Pacific Health, Honolulu, HI

Work Schedule

Day - 8 Hours

Work Type

Full Time Regular

FTE

1.000000

Bargaining Unit

ILWU

Exempt

No

Req ID

27811

Pay Range

23.90 - 26.56 USD per hour

Category

Administrative

Minimum Qualifications

  • High school or equivalent.
  • Six (6) months of billing or collections experience.

Preferred Qualifications

  • Course in Medical Terminology.
  • Course in Medical Records Coding.

EEO Statement

EOE/AA/Disabled/Vets

Benefits

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

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