Job Details

Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America

Job Description

Posted Tuesday, July 29, 2025 at 4:00 PM

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

POSITION SUMMARY

Oversees the daily operations of the laundry department which includes all aspects of the hotel's laundry operations including but not limited to rooms and food and beverage linen, spa and pool towels, guest laundry, employee uniforms, and dry-cleaning services. Ensures the efficient, safe and high-quality processing of all laundered and dry-cleaned items while maintaining standards consistent with the hotel's brand and guest service expectations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Manages the daily laundry and dry-cleaning operations, including sorting, washing, drying, ironing, pressing, folding and distributing of all linen, towels, uniforms and guest garments.
• Supervises and schedules laundry staff to ensure appropriate coverage and productivity.
• Oversees quality control for all laundered and dry-cleaned items, ensuring items are handled with care and efficiency, ensuring timely delivery and guest satisfaction and processed in accordance with fabric care standards. Creates, updates and maintains Standard Operating Procedures.
• Coordinates with housekeeping, Food & Beverage, Spa, Pool, and other departments to ensure linen availability, inventory accuracy, circulation and proper care of linen.
• Maintains par levels and oversees inventory control of laundry and dry-cleaning supplies, detergents and chemicals.
• Monitors and maintains commercial laundry and dry-cleaning equipment, coordinates with Engineering for preventative maintenance and repairs. Conducts site inspections of equipment with Engineering.
• Trains staff on proper laundering and dry-cleaning techniques, equipment operation and guest service expectations. Ensures training manuals and checklists are updated.
• Tracks and monitors departmental productivity, prepares reports and supports cost control. Plans, prepares, forecasts and manages laundry budget and capital budget/expenditures. Recommends laundry and dry-cleaning prices for review and adjustment. Contributes to cost saving measures for laundry and related areas.
• Leads and provides daily oversight over the laundry staff. Hires, trains, develops and manages performance. Conducts employee performance reviews, manages schedule, and ensures accurate and timely payroll processing. Conducts daily huddles with housekeeping leaders and leads daily shift briefings.
• Enforces safety protocols, infection control standards, and compliance with OSHA and chemical handling regulations.
• Coordinates bids from external vendors by conducting thorough research on the product/service and conducts comparative pricing.
• May participate in hotel committees (i.e. Safety Committee) as directed.
• Stays updated on new developments, projects, ideas, technology, changes in laundry and dry-cleaning standards and regulations
• Performs all other duties as may be required or assigned

SUPERVISORY REQUIREMENTS

Reports To: Executive Housekeeper

Supervises: Laundry Worker, Laundry Coordinator, Marker/Sorter, Dry Cleaner, and Presser

EDUCATION/EXPERIENCE

• High school diploma or equivalent vocational training certificate.
• Minimum three (3) years of technical training or experience in a commercial laundry and dry-cleaning operation, with at least 1 year in a supervisory or managerial role.
• Dry Cleaner certified preferred.

LICENSES/CERTIFICATIONS

• None

KNOWLEDGE, SKILLS, & ABILITIES

• Thorough understanding and knowledge of laundry and dry-cleaning equipment and supplies
• Reading, writing and oral proficiency in the English language, good spelling and grammar skills.
• Strong leadership, team-building and communication (verbal, non-verbal and written) skills.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Financial and analytical skills necessary
• Ability to maintain positive guest relations at all times.
• Proficient in Microsoft Office products including but not limited to Outlook, Word, Excel, PowerPoint, Teams.

MENTAL DEMANDS

• Must be able to exercise critical thinking, solve problems and apply good judgment.
• Requires the ability to read and perform mathematical calculations.
• Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
• Must be able to work collaboratively with other team members.

PHYSICAL DEMANDS

Activity

Over 2/3 of the time

About 2/3 of the time

About 1/3 of the time

Less than 1/3 of the time

Seldom or Never

x

Climbing

x

Stooping, kneeling, crouching and/or crawling

x

Standing

x

Walking

x

Handling or fingering

x

Eye-hand-foot coordination

x

Use of vision

x

Activity

Less than 25 lbs

25 to 50 lbs.

More than 50 lbs.

Pushing

x

Pulling

x

Lifting

x

Carrying

x

COMMUNICATION DEMANDS

Activity

Over 2/3 of the time

About 2/3 of the time

About 1/3 of the time

Less than 1/3 of the time

Never

Talking (in-person) to co-workers

x

Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)

x

Talking (in-person) to the public (including guests)

x

Talking on the telephone and/or video conferencing

x

Written communication to co-workers

x

Written communication to business associates (i.e. outside contractors, vendors, etc.)

x

Written communication to the public (including guests)

x

Supervising employees or monitoring services provided by outside consultants, vendors and suppliers

x

Responding to written or verbal requests from co-workers

x

Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)

x

Responding to written or verbal requests from the public (including guests)

x

Training and/or giving verbal instructions

x

Training and/or giving written instructions

x

x

Receiving written instructions

x

Reading

x

Visiting and/or working at other work sites

x

WORK ENVIRONMENT

Primarily indoors, with variable temperature conditions

Exposure to variable noise levels

Exposure to chemicals, fumes, and/or dust.

Will be in contact with chemicals and materials normally found in office environments

MATERIAL OR EQUIPMENT DIRECTLY USED

Commercial washers, commercial dryers, flat work ironers, roller ironers, folding machines, steamers, pressing equipment laundry conveyor systems, dry cleaning machines, garment presses, form finishers, clothing conveyors and garment racks, water heating systems, chemical dispensers, lint collectors and ventilation systems, and labeling and tracking systems. Computer, calculator, telephone, copy machine, fax machine, and other equipment as required.

NOTES

This job description is not intended to list every task an employee may be expected to perform. Employees may be asked to carry out additional duties and follow other job-related instructions as directed by management. This document does not constitute an employment contract of any kind. Employment remains “at will,” meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice. The company reserves the right to modify or update this job description as needed to reflect organizational requirements.

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America