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Job Details

Overnight Call Center Representative

  2025-12-28     Remedy Staffing     Honolulu,HI  
Description:

Description

Position: Full-time, Overnight Call Center Representative
Location: Honolulu
Industry: Utility
Schedule: Must be available from Sunday through Saturday from 10:00 pm to 6:00 am
Pay:
$30.00 per hour
Candidates must be in-state to apply and be considered.

Benefits:

  • Pay Cards, Direct Deposit & Weekly Pay
  • Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify).
  • Free Online Skill Classes, EAP, Discounts & many more
The Call Center Representative will support the Customer Relations Department and will focus on handling outage and trouble calls in a fast-paced, high-volume environment. Company equipment will be provided; high-speed internet must be supplied by the candidate.

Job Duties:
  • Respond to incoming customer inquiries related to service outages and other urgent issues
  • Proactively make outbound calls as needed to communicate outage updates or resolutions
  • Provide efficient, courteous, and professional support during routine and emergency scenarios
  • Utilize company systems to log, track, and resolve service calls
  • Adapt quickly to extended shifts and schedule changes during storm-related events or emergencies
Job Requirements:
  • High School Diploma, or equivalent
  • Customer service call center experience required
  • Strong multitasking skills: ability to speak on the phone and type simultaneously
  • Typing speed of 45 words per minute or higher
  • Proficient in Microsoft Excel and Word
  • Analytical and problem-solving skills with strong attention to detail
  • Excellent verbal and written communication skills
  • Fast learner with the ability to work independently and as part of a team
  • Reliable high-speed internet connection (for hybrid work)
  • Willingness to work extended hours or during off days for emergency response


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