Job Details

Appointment Clerk - Di Call Center

Job summary: Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.

Essential responsibilities: + Schedule all services rendered in diagnostic imaging via incoming telephone calls and outgoing telephone calls. Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears, and concerns regarding procedures. + Determines status and nature of scan/procedure; recognizes and responds appropriately to special circumstances and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels. + Verifies insurance coverage and plan benefit. Determines and explains cost for services rendered. Receives telephone requests from patients, nursing, and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics. + Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into radiology information system. Reviews written instructions with patient on-pre-examination preparations and forwards questions to technical staff as necessary; and explains importance of complying with preparations. + Schedules pediatric cases with patc as needed. Arranges anesthesia support as needed, reviews written anesthesia instructions with patients and/or guardian, forwards questions to ambulatory surgery center as needed. Provide feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted. + Determines and quotes patient co-pay or coinsurance fees using current quoting tool, according to patients health plan benefits coverage. Notifies manager or designee of significant delays or operational problems; refers problem situations and complaints to manager or designee. + Receives, prioritizes, and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system. Rotates through all scheduling modalities within diagnostic imaging, including interventional radiology/angio. + Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment and preparation information to ensure patient comprehension and satisfaction. Refers patients or guardians of patients with known claustrophobia back to physician for sedation order. + Demonstrates knowledge, skills, and abilities necessary to provide care and/or service to patient demographics served. + Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service. + Performs other duties and accepts responsibility as assigned.

Basic qualifications: experience + one (1) year clerical experience in healthcare facility. + two (2) years customer service experience. education + high school diploma or equivalent combination of education (lesser) & experience may be considered in lieu of requirements. license, certification, registration + n/a additional requirements: + type 40 wpm. + computer experience. + demonstrated knowledge of and skill in customer service, adaptabiliity, detail oriented, multi-tasking, prioritization, interpersonal relations, oral communication, written communication, teamwork, problem solving, systems thinking. + demonstrated knowledgge of and skill in microsoft office, and database pc applications. + talking to patients, co-workers (internal and external), and vendors over the phone. + reading, writing, speaking and understanding english. + training/giving and receiving instructions. + mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertnes.

Preferred qualifications: + medical assistant. + experience in diagnostic imaging. + experience in a call center. + post high school course work in medical terminology. + post high school course work in anatomy