Job Details

Job Title

The Ilikai Hotel & Luxury Suites is looking for a part-time employee. The hourly rate is $20.70.

Organizational Relationships:

Responsible to: Front Office Manager/Supervisor

Supervises: N/A

Specific Duties:

• To report to work on time and in uniform, properly groomed with appropriate name tag.
• Immediately respond to all arriving and departing guests by opening door and assisting with luggage (from the vehicle to guest's rooms), parcels, etc.
• Make room deliveries requested by other departments or guests.
• Keep lobby neat and presentable (e.g. straighten up cushions, pick up waste paper on ground, etc.)
• Show rooms and hotel facilities to guests and potential guests as requested by management.
• Check bags for guests who wish to store them.
• Monitor lobby for non-hotel guests and report to management for handling.
• Explain hotel facilities while showing people to their rooms
• Responsible for keeping necessary supplies on hand by informing the Front Office Manager/supervisor of Bell Staff needs.
• Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance.
• Encourage to visit local attractions, take tours and be familiar with hours of operations.
• Arrange activities for guests (i.e., tours, transportation).
• Report any security breaches or security concerns to management.
• Use time clock to punch in and out as required.
• Resolve guest problems and complaints, and report outcome to management.
• Assist front desk in answering telephone call and directing the calls to the appropriate source.
• Perform other related duties as requested by management.
• Attend necessary meetings.

Physical Requirements:

Physical Activity: Sitting, Walking, climbing stairs, Crouching/Bending/Stooping, Reaching, Grasping, Pushing/Pulling, Near Vision, Far Vision, Hearing, Talking

Frequency: Occasional, Frequent, Constant

Constant up to 75 lbs.

Safety Requirements:

OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

Specific Job Knowledge, Skill and Ability:

• Excellent oral and written English communication skills
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.

Qualification Standards:

Experience: Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.

Licenses or Certificates: None required.

Grooming: All team members must maintain a neat, clean and well-groomed appearance.

Other: None required

Notice: Standing, bending, stooping, and lifting weights up to 5 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.