Job Details

**CLOSING DATE: WEDNESDAY, DECEMBER 31, 2025 @ 4:59AM**

APPLICATIONS WILL NOT BE ACCEPTED AFTER THE CLOSING DATE & TIME

Essential Functions for the Position:

Responsible for receiving and responding to Customer inquiries received by telephone and other inbound sources.

Answers Customer Service telephone calls & web documents to document the intake of complaints, commendations, customer issues and Lost & Found for departmental follow up. Maintains and updates monthly statistical reports and other documents as needed. Assists with the service window/reception as needed. Perform other duties as assigned.

Special Knowledge & Skills:

1. Must be able to communicate effectively and tactfully.
2. Must be able to work harmoniously with fellow employees and a diverse customer population, including persons with developmental and physical disabilities.
3. Must have knowledge of existing bus fare instruments, bus pass programs, bus routes and schedules, and the Company's General Operating Procedures or be able to acquire such knowledge quickly.
4. Must be able to use a desktop computer for word processing, spreadsheet applications, data entry and email applications (i.e. Microsoft Word/Excel/Outlook).
5. Must have good knowledge of grammar including spelling, punctuation and sentence structure and the ability to produce well-written responses to customers.
6. Pleasant speaking voice and fluent in the English language.
7. Must have knowledge of Oahu locations and street names and use proper pronunciation.

1. High School Diploma or GED required.
2. Must have one (1) year of Customer Service experience.
3. Previous call center experience and background preferred.

1. Must have a satisfactory work performance and attendance record.
2. Must pass a Company-sponsored drug screening.
3. Must be able to operate a computer and telephone for extended periods, utilize reference materials and various office equipment.
4. Must report to work on-time and work scheduled hours.
5. Must be able to exercise sound judgement.