Job Details

Administrative Office Specialist In-Office

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Overview

As part of the Orkin team, you'll play a critical role in ensuring our customers feel we have delivered on our promise. You'll help maintain our reputation for top‑notch service as an industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position offers an opportunity to use your service mindset and drive to support a team that relies on you. You'll excel with strong organizational skills and a commitment to accuracy in a fast‑paced, dynamic environment.

You'll have more than a job— you'll have a career with growth potential and benefits that go beyond the basics, including full medical, dental, and vision coverage for you and your family, competitive pay, a 401(k) program, and opportunities to volunteer and give back. With Orkin's award‑winning training program, you'll receive all the tools you need to succeed—no industry experience required to start building your career.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Navigate a Windows‑based and Web‑based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians, minimizing drive time and recommending alternative routes when appropriate.
• Use listening skills and probing questions to identify the customer's concern and evaluate their needs.
• Monitor, update, and maintain a customer database with accurate information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer's privacy and proprietary information.

Benefits

• Competitive earnings ranging from $20 to $22 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‐based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Physical Requirements

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Administrative

Industries

Consumer Services