Job Details

Position: HK Bakery - Bakery Associate 1

Company: Halekulani

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the art of service.

Position Summary

As an integral part of a team, the Bakery Associate is responsible for continuously looking for ways to improve each guest's experience through exceptional guest service. The role includes the service of all aspects of coffee, tea and juice in accordance with hotel standards. The Associate prepares, retrieves, and serves beverage and food orders to guests promptly, courteously and professionally. The Associate also assists in the maintenance of the boulangerie, kitchen and all needed equipment.

Essential Functions & Responsibilities

• Take guests' food & beverage orders, utilizing suggestive selling techniques.
• Serve orders to guests promptly and courteously.
• Prepare beverage orders such as specialty coffee, tea and other items offered in the boulangerie and restaurant.
• Assist guests with orders and prepare them as requested, ensuring timeliness.
• Maintain complete knowledge of bakery products, coffee and tea characteristics and descriptions.
• Maintain positive guest relations and promote programs through interaction and feedback.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests' needs, respond promptly and acknowledge all guests, regardless of busyness or time of day.
• Clean and reset tables immediately after use.
• Complete opening side duties as assigned.
• Complete closing side duties as assigned.
• Perform proper check settlement, tip reporting and closing reconciliation procedures.
• Responsible for replenishing products in the display case.
• Retrieve products from the bakery area.
• Maintain, prepare and stock logo packaging items for all bakery items.
• Be familiar with all hotel services, features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Check storage areas for proper supplies, organization and cleanliness.
• Inform designated personnel to rectify any cleanliness/organization deficiencies.
• Establish par levels and check the status of all orders to ensure delivery within designated timelines.
• Assist other staff whenever necessary.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Perform all other duties as may be required or assigned.

Supervisory Requirements

Reports To: Bakery Supervisor, Director of Food & Beverage

Supervises: None

Education/Experience

High school diploma or equivalent vocational training certificate. Prior restaurant service and/or guest relations experience preferred. Minimum 21 years of age to serve alcoholic beverages.

LICENSES/CERTIFICATIONS

Ability to obtain Liquor Commission Card

Knowledge, Skills, & Abilities

• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Ability to maintain positive guest relations at all times.
• Familiarity with P.O.S. system operation and manual procedures.

PHYSICAL DEMANDS

Ability to lift up to 60 lbs. Ability to reach 8 feet. Ability to stand/walk for up to 8 hours throughout work shift. Maintain stationary position for up to 7 hours throughout work shift.

WORK ENVIRONMENT

In-door, air-conditioned restaurant environment. Exposure to hot, humid weather conditions. Variable noise levels.