Job Details
Member Service Representative
2025-12-12 YMCA Kailua,HI
Description:
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Member Services Coordinator and/or Executive Director.
PAY RANGE:
$17.75 - $20.25 Hourly
POSITION SUMMARY:
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Member Services Coordinator and/or Executive Director.QUALIFICATIONS:
Skills & Knowledge:- At least half a year documented customer service experience and/or health/fitness experience
- High school diploma or equivalent preferred
- Requires understanding of group work process, program and staff development, skilled in general management and communications.
- Must be proficient in Microsoft Office
- Must be people oriented, possess strong management and supervisory skills, be well organized and multi-task oriented.
- Previous customer service experience required.
- Knowledge of program fiscal management preferred.
- Must be at least 18 years of age
- Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
- TB test required
- Required completion of YMCA's mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required
WHY THE Y?:
- Free Y membership with employment
- Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
- Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.
Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
*See for full details
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