Job Details

Customer Experience Representative (Part-Time 20 hours/week)

Join to apply for the Customer Experience Representative (Part-Time 20 hours/week) role at Central Pacific Bank.

Base pay range

$18.00/hr - $20.40/hr

This position is eligible for a $600 sign‑on bonus.

Duties

• Answer incoming email/telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner, following through with appropriate action.
• Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
• Document and/or elevate issues to ensure customers' concerns are addressed promptly and appropriately.
• Provide customers with general information on CPB products/services including branch/ATM location and hours, rates and fees, deposit and loan accounts, and convenience and monetary products/services.
• Fulfill customers' special requests by using support systems/tools or referring to appropriate personnel/departments.
• Prepare updated forms for deposit and loan accounts such as address and phone number changes.
• Prepare requests for duplicate statements, stop payments, fee waivers, check orders, close accounts, etc.
• Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc.
• Convert inquiries into account openings by referring customers to appropriate business units.

Minimum Qualifications

• Education:
  • High School diploma or equivalent
• Experience:
  • 1+ year of customer service experience

Competencies

• Achieving Results – Perseverance
• Achieving Results – Decisiveness
• Communication & Influencing – Approachability
• Operating Skills – Time Management
• Self‑Management – Adaptability

Knowledge, Skills & Abilities

• Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary.

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and other work‑related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers and also hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank‑related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time, and adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Other

Industries

• Banking