Job Details

Patient Access Scheduling Representative, Full Time, Days, Kaneohe Specialty

Located in Kailua, Adventist Health Castle has been a leading healthcare provider since 1963. The 160‑bed hospital and associated services offer comprehensive care across O'ahu. Castle was recognized with the Malcolm Baldrige National Quality Award in 2017, a testament to performance excellence.

Job Description

Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to resolve difficulties surrounding patient access, authorization of services, and coordination of scheduled programs.

Job Summary

Coordinates and schedules patient care for all wellness programs, collaborates with patient financial services (PFS) to ensure appropriate authorizations, develops monthly Wellness newsletter, and performs other duties as assigned.

Education and Experience

• High School Education/GED or equivalent – Preferred
• Associate's/Technical Degree or equivalent combination of education/related experience – Preferred
• Two years' healthcare experience – Preferred

Essential Functions

• Coordinates and schedules patient care for all wellness programs; facilitates communication between scheduling staff and user departments, physicians, and patients.
• Answers telephone inquiries regarding physician referrals and performs front desk duties as needed; maintains patient scheduling database.
• Collaborates with PFS to obtain appropriate authorizations per policy; submits documentation for retro‑authorization, files and appeals for denial of services.
• Develops monthly Wellness newsletter, updates website, creates promotional flyers; actively participates in training.
• Performs other job‑related duties as assigned.

Organizational Requirements

All associates are required to receive all mandatory vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

EEO & Legal Disclosure

Adventist Health Health plans to hire an equal opportunity employer. All qualified applicants will receive consideration for employment per state and federal anti‑discrimination laws. Adventist Health participates in E‑Verify. By applying, you acknowledge that you have read the E‑Verify Participation and Right to Work notices.