Job Details

Outlet Ambassador - Longboard Club (Part-Time)

Compensation: USD $22.74 – $27.75 per hour (Hourly).

Job Location: US‑HI‑Honolulu. Property: Alohilani Resort Waikiki Beach.

Highgate Hotels is a premier real‑estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, and it has an expanding presence in key European markets. The company's portfolio of global properties exceeds $10 B in asset value and generates over $2 B in cumulative revenues. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition, and develops bespoke hotel brands using advanced revenue‑management tools.

The all‑new, vibrant Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award‑winning design firm Rockwell Group. Fresh, welcoming and relaxing, it is an oasis of tranquility in the heart of Waikiki. The resort features a spacious lobby, a 280,000 gallon oceanarium, a destination pool deck with private cabanas, a saltwater infinity pool, a shallow‑water pool and club for kids, and a pool bar that transitions from day to night. Located steps from Waikiki Beach, it turns vacations into memorable moments. The resort is named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom, whose spirit is infused into the resort's design and culture.

Overview

The Outlet Ambassador is expected to provide timely, courteous service and guest satisfaction as the primary goal. The Ambassador is responsible for setting up stations, opening, running, and closing side work. They must have in‑depth knowledge of the specialty wine and cheese program, including assisting guests with the wine cruise system and servicing the cheese cart. The Ambassador is responsible for general maintenance and cleanliness, clearing tables, and providing exceptional customer service to all Longboard Club guests. As needed, the Ambassador may also assist guests with general folio inquiries and support.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Maintain the cleanliness of all areas of Longboard Club including furniture and service areas in an organized manner.
• Replenish all towels and take special care of Longboard Club Cabana reservation guests.
• Assist in opening and closing side work as assigned.
• Complete opening/closing checklist according to standards.
• Promote specials and upsell.
• Process credit card charges.
• Fully comprehend and be able to operate all relevant aspects of the POS program.
• Follow all cash handling policies and prepare closing report for night audit.
• Clear and clean tables when guests leave, return glasses to be washed.
• Have full knowledge of state liquor laws.
• Assist guests with service requests when needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• A minimum of 2 years of high volume cocktail or full restaurant service experience.
• Must obtain a Liquor Commission Card prior to first day of training.
• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Have a good foundation on fromage and current cheese offerings.
• Attend all hotel required meetings and trainings.
• Maintain a friendly and warm demeanor at all times.