Job Details

Stryker – OnSite Team Lead

Location: Honolulu, HI

This role utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. The lead guides day‑to‑day operational support to the account and serves as the point person for the team.

Essential Functions

Effectively partner with key stakeholders of the account, cross‑divisional sales teams, and cross‑functional teams to drive account productivity and satisfaction. Individual work has impact on the team and other groups. The lead supervises Tier 1 huddles, participates in and, when needed, leads hospital huddles, directs and guides daily team functions to ensure OR efficiency and drive customer satisfaction, and manages charge sheets and billing for the account.

Area of Impact

Effectively partners with key stakeholders of account, cross‑divisional sales teams, and cross‑functional teams to drive account productivity and satisfaction. Drives daily operational care of account and acts as main point of contact.

Business Expertise

Solid understanding of critical metrics and their impact on business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker's impact on the account.

Functional Knowledge

Solid foundation of clinical expertise and ability to share that expertise with a wide array of audience. Provides in‑service training as requested by the customer. Supports and guides Senior Specialists in creating Kaizen sheets for continuous improvement. Responsible for onboarding new employees and coordinating onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing those for the team and account.

Interpersonal Skills

Information‐exchange requiring tact and diplomacy; consistently facilitates and leads team‑building activities and actively participates. Proactively interacts with cross‑divisional partners, various levels of management in the hospital and within OnSite.

Leadership

Allocates work as a team leader; may check on quality/completion. Attends and participates in several CE webinars throughout the year. Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires. Serves as mentor to newer specialists. Assists with writing and delivering corrective action and annual review. Drives onboarding for new hires, serves as a resource for the team, and drives day‑to‑day engagement, performance and activities. Leads program management activities within account.

Nature of Impact

Direct impact by ensuring quality of tasks, services and information provided by self and others. Main point of contact for team account. Proactively communicates with appropriate stakeholders specific to account information.

Problem Solving

Actively provides ideas to refine tools or processes. Provides implementation and coverage support when practical. Partners with fellow Team Leads across the nation to drive standardization and continuous improvement across regional lines.

Physical Requirements

• Ability to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly.
• Ability to stand and/or walk for extended periods.

Mental Requirements

• Excellent analytical skills.
• Excellent interpersonal skills.

Skills & Experience Required

• Basic computer skills including Microsoft Office; strong verbal and written communication, interpersonal and organizational skills.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Near visual acuity (corrected); color vision; mobility, bending, standing, stooping, and finger dexterity.
• Observe and correct minute inconsistencies (e.g., in printed word, product appearance, etc.).
• Excellent equipment problem‑solving skills.

Education & Training Required

• Stryker product experience.
• Bachelor's Degree, Associate's Degree, or equivalent certifications preferred.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• $31.82/hr + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Benefits

Health benefits include medical, prescription drug, dental, vision, critical illness, accident, hospital indemnity, personalized healthcare support, wellbeing program, and tobacco cessation program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that improve patient and healthcare outcomes. Employees in sales and field roles may be required to obtain various vaccinations as an essential function of their role.

Equal Opportunity Employment

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.