Job Details

OVERNIGHT SECURITY OFFICER

Springboard Hospitality Ohia Waikiki Hotel, Honolulu, HI

Salary: $22.00 - $22.00 hourly

Description

Springboard Hospitality is a premier third?party hotel management company with 30+ years of experience transforming lifestyle hotels across the United States. Our team is diverse, innovative, and dedicated to going Above & Beyond to deliver memorable experiences and drive revenue growth.

Primary Mission

As the Security Officer, you play a vital role in ensuring the safety and security of guests, team members, and property. You will conduct routine patrols, monitor for potential risks, and respond professionally to emergencies, disturbances, and incidents, maintaining a safe and welcoming environment.

Scope of Work + Team

• Reports to Operations Manager
• Part of Security Department

Responsibilities

• Know the complete hotel facilities and layout including emergency procedures.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Patrol parking lot and interior hallways/public areas ensuring safety of guests and property.
• Prepare routine logs of status of patrolled areas.
• Prepare security incident report and notify appropriate managers when an incident occurs.
• Escort guests to parking lot areas and assist with luggage if needed.
• Perform housekeeping duties during overnight absences, assist Night Auditor with guest calls, and perform Engineer on Duty duties as required.
• Respond to guest questions regarding hotel layout, suites, meeting rooms, and outlets.
• Report and follow up on any complaints or problems guests experience in a timely and professional manner.
• Attend emergency training and procedures to ensure appropriate protection of guests, staff, and assets.
• Memorize and monitor life safety system, alarm pull stations, fire extinguishers, and sprinklers.
• Perform special projects and other responsibilities as assigned.
• Maintain good working relationships and open communication with all departments.
• Train, cross?train, and re?train staff as needed.
• Assist Night Auditor, MOD, and Valet whenever necessary.
• Participate in hotel committees and task force assignments.

Experience

• Prior Experience
  
  • 2+ years in a related security position (minimum one year of employment).
  
  
• IT Expertise
  • Advanced knowledge of Microsoft Office, Outlook, and web analytics tools preferred.
  
  

Education & Certifications

• High school education or equivalent experience.
• Guard card and CPR/First Aid certification required.

Subject Expertise & Skills

• Working knowledge of all property safety and security procedures.
• Service orientation with excellent customer service and sales skills.
• Effective communication in English; strong reading, writing, and listening skills.
• Energetic, outgoing, and proficient interpersonal and organizational abilities.
• Attention to detail, speed, and accuracy in following directions.
• Team player able to work with minimal supervision.
• Multi?tasking in a fast?paced environment.
• Basic financial knowledge and arithmetic problem?solving.
• Typing 45 WPM; proficient with Microsoft Office.
• Confidentiality and discretion required.

Other Expectations

• Abide by payroll policies, procedures, and the Springboard Hospitality Associate Handbook.
• Demonstrate knowledge of company safety and security procedures.
• Travel as needed for hotel familiarization, content creation shoots, and meetings.
• Flexible to work early mornings, nights, overnight shifts, weekends, and holidays as business needs require.

Benefits

• Competitive base salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401(k)
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position:

• Employee rates at all of Springboard Hospitalitys 51+ hotels
• Lead Share Program
• Associate of the Month/Quarter & Company?wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values

• CONNECTED Plugged into people, technology, and cutting?edge culture.
• INDEPENDENT Free?thinkers embracing diversity and innovation.
• COLLABORATIVE Work hand?in?hand to find best solutions.
• PERSONALIZED Authentic human connection; personalized approach to guests and owners.
• DYNAMIC Analytic thought leaders harnessing data to maximize returns.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal?opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex, marital status, age, national origin, disability, and other protected characteristics. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities.

Seniority level: Not Applicable
Employment type: Full?time
Job function: Other, Information Technology, and Management
Industries: Hospitality

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