Job Details

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii's largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

A Banquet Server, sets up, prepares the banquet area, serves food and drinks to event guests in a courteous, helpful, and prompt manner. Responsible for coordinating the serving station and communicating with the front and back-of-the-house personnel to provide a dining experience that exceeds our guests' expectations. Process guest orders to ensure that all items are prepared accurately and on a timely basis. Determine when meals have been completed, and total bills, accept payment, and assist in clean-up and close down procedures.

Responsibilities

• Maintains our guest service philosophy by servant leadership and treating all guests and staff members with Aloha.
• Work closely with the Sales Event Coordinator and Lead Banquet Server on facilitating the details of the event.
• Accurately communicate the event details with the manager and report any needed updates during the event.
• Exquisite the setup and breakdown of the event according to company procedures.
• Account for all equipment and supplies. Return restaurant items to storage areas.
• Return or arrange for return of rented materials.
• Maintain cleanliness of the Banquet areas floor/patio and perimeter grounds area and quickly correct and report any health hazards and code violations to the manager.
• Check out with the Lead Banquet Server, obtaining their initials on the checkout paperwork before you turn it into a manager.
• Knows all menu items offered at the event.. If asked, accurately answer menu items in regard to preparation method, ingredients, portion size, and side items accompanying the dish.
• Conducts a first greet guests upon arrival. Takes orders if time permits, or informs guests that he or she will return within 3 minutes to assist them.
• Takes beverage and food orders accurately for all tables. Has less than 2% return of items due to order mistakes.
• Keep beverage glasses filled; remove each round of plates and replenish utensils
• Legibly completes guest checks and accurately enters orders into the POS system following company procedures with 100% accuracy.
• Picks up orders and completes plate/drink preparation correctly as specified by company expo procedures.
• Performs check-back procedures with tables within 2 minutes of guests receiving their food and drinks.
• Totals and presents guest checks and carries out payment procedures with 100% accuracy.
• Performs side-work duties correctly as specified.
• Follows all end-of-shift checkout procedures with 100% accuracy.
• Follows the alcohol serving procedures in regard to beverage service standards, awareness standards, and government regulations with 100% accuracy

• Must be at least 18 years old.
• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly, throughout the shift.
• Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
• Must have the ability to stand and walk for extended periods of time.
• Must have the ability to lift, stoop, and bend.
• Must be reliable and punctual
• Must be able to work well with others
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be efficient and accurate with money and figures.
• Must possess manual ability to manipulate the register system and handle/serve food.
• Must be able to pass food safety training.
• Must be able to work flexible hours including evenings, weekends, and/or holidays.