Job Details

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white‑sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Overnight Front Desk Supervisor

The Overnight Supervisor of the Front Desk during the overnight shift. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons' policies.

What you will do:

• Resolve guest concerns and interact with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Frequently tour the hotel and monitor activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled.
• Review late arrivals, next‑day early arrivals and departures to plan for the next day's activities, in addition to facilitating billing requirements.
• Audit room blocks and address any discrepancies.
• Prepare proper handling of special attention guests, return guests, groups, etc.
• Respond properly in any resort emergency or safety situation.
• Work harmoniously with co‑workers and supervisors.

What you will bring:

• Minimum two years of luxury experience in hospitality desired.
• Cultural sensitivity to Hawai‘i and its workforce.
• Strong leadership, communication, and organization skills.
• Legal work authorization in the United States.

What we offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Pay:

$34.72 per hour

Learn more about Four Seasons

Learn more about Four Seasons O'ahu at Ko Olina on Social Media

Instagram: @FSOahu
Twitter: @FSOahu
Facebook:

We look forward to receiving your application! Mahalo!

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law information poster please visit this website –