Job Details

POSITION SUMMARY

The Service Center Administrator plays a key role in supporting the Association's childcare services by reviewing A+ program registrations to ensure completeness, eligibility, and compliance with Department of Education (DOE) and organizational guidelines. This includes verifying documentation, following up with families, and maintaining accurate registration records. While the Administrator's primary focus is the A+ registration review process, they also provide general administrative support for Before School (BSP) and After School (ASP) programs, particularly in customer service, communication, and data entry.

ESSENTIAL FUNCTIONS / JOB DUTIES

A+ Registration Review (Primary Focus)

• Review submitted A+ registration forms for completeness, accuracy, and eligibility
• Communicate with families to collect missing or corrected information
• Ensure A+ registrations meet DOE and YMCA's standards prior to processing
• Maintain secure and organized digital and paper records for A+ participants
• Generate participant rosters based on verified registration data
• Collaborate with Service Center Supervisor to improve registration workflows and systems
• Support A+ State billing preparation by ensuring verified data is accurate and timely

ASP & BSP Support (Supplemental)

• Assist with general inquiries related to ASP and BSP program registration or schedules
• Support Program Executives with family communication and roster distribution
• Provide customer service related to all childcare programs as needed

Administrative & Customer Service

• Answer phones, respond to parent inquiries, and provide accurate program information
• Input participant data into internal systems and ensure data integrity
• Assist with billing communications and account receivables monitoring
• Maintain professional and friendly interactions with families, staff, and community members
• Adhere to Association dress code and present YMCA's core values in all interactions

QUALIFICATIONS

• TB clearance required

Skills / Knowledge

• Strong attention to detail and ability to review forms for completeness and compliance
• Proficient in Microsoft Office (Word, Excel, Outlook); Publisher a plus
• Excellent written and verbal communication skills
• Ability to manage digital filing systems and multitask effectively
• Strong organizational and problem-solving skills

Education / Training

• High school diploma or GED required
• College coursework in administration, education, or business preferred

WHY THE Y?

• Free Y membership with employment
• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

See the job opportunities page for full details.