Job Details

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Job Description

Posted Friday, September 26, 2025 at 4:00 PM

Hawaii State FCU is looking for hardworking individuals who want a great work-life balance, and a great work environment.

-Voted Hawaii's Best Places to Work 2024

-Voted Hawaii's Best - Best Financial Credit Union 2024 (Star Advertiser)

Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union (HSFCU)! We're more than just a financial institution; we're a family that believes in being “Always Right By You.”

Overview

Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally.

Position Summary

Assist with coordinating and overseeing the daily fraud investigations workflow and fraud management functions assigned to the Fraud Management Associates. Responsible for ensuring fraud investigations are accurately and timely performed in accordance with established policies and procedures as well as adherence to governmental regulations. Ensures adequate coverage and general training of Fraud Management Associates. Recommend changes or alternate ways in fraud investigations and processing methods to allow improved operating efficiency and member service. Communicates the status and resolution of the fraud incident to the member and or reporting branch or business unit. Collaborates with cross-functional business units, to monitor transactions, conduct investigations, and implement necessary measures to maintain a strong fraud management program. Ensures that the credit union complies with state and federal regulations and laws as it relates to fraud to include Bank Secrecy Act, Identity Theft, and Elder Financial Abuse. Prepares and files reports with law enforcement and government agencies as directed by law.

Qualifications/Experience

• 2-4 years of related experience in Fraud Investigations or the equivalent.
• Understanding of financial institution operations and procedures as they relate to the payment systems (check, wire, ACH, online banking and mobile banking) workflows.
• Knowledge of industry trends related to fraud detections and preventative techniques.
• Knowledge of fraud compliance and regulations to include Identity Theft Red Flags, Bank Secrecy Act and Elder Financial Abuse.
• Strong analytical and problem-solving skills.
• Good verbal and public relations skills.
• Able to operate calculator, word processor, and related computer applications.
• Well organized and attentive to details.
• Good basic math skills.

Salary Range

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
• Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
• Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU's modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone's voice is heard and valued. The credit union has been recognized as one of Hawaii's best places to work for over 12 years.

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America