Job Details

The Role:

Cognizant is seeking a motivated and innovative Cognigy Bot Developer to join our conversational AI team. As a Cognigy Bot Developer in the CAI Development Squad, your role is crucial in developing and optimizing chat and voice bots to meet customer needs. Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in Conversational AI platforms such as Cognigy, knowledge of integrating with third‑party systems, and excellent problem‑solving and analytical skills, along with an agile mindset to adapt to changing requirements.

Responsibilities

• Technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
• Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
• Drive the integration of new features and third‑party system integrations to improve profitability.
• Ensure the delivery of customer‑valued, easy‑to‑consume services.
• Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
• Design, develop, train, and optimize chat and voice bots to meet customer needs.
• Implement new features, including external application integrations.
• Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
• Drive innovation within the CAI Bot Development Center of Excellence.
• Train bot Natural Language Understanding (NLU) models and analyze bot performance.
• Assess project issues and provide use case counseling.
• Create and maintain comprehensive documentation and guidelines.
• Design and deliver training programs for team members and customers.

Qualifications

• Programming proficiency in Python and/or NodeJS and JavaScript.
• Experience in designing and developing chat and voice bots.
• Strong understanding of Generative AI applications.
• Excellent command of verbal and written English. German and/or Spanish are a plus.
• University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field.

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Bentonville, AR. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

Salary and Other Compensation

The annual salary for this position is between $83,250 – $130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.