Job Details

Overview

We are seeking a customer-focused, bilingual (Japanese/English) service agent to join our remote support team for a 1-year contract. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is fluent in both Japanese and English. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of satisfaction across various communication channels.

Base pay range

$25.00/hr - $27.00/hr

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Japanese and English
• Provide accurate information regarding products, services, and policies
• Troubleshoot and resolve customer issues efficiently and empathetically
• Document interactions and escalate complex issues when necessary
• Collaborate with internal teams to ensure seamless customer support
• Maintain performance metrics including response time, resolution rate, and customer satisfaction

Qualifications

• Fluent in Japanese and English (spoken and written)
• 3-5 years of customer service experience (remote experience preferred)
• Strong communication and problem-solving skills
• Comfortable working independently and managing time effectively
• Tech-savvy with proficiency in CRM systems and support platforms
• Must be available to work the 4 p.m. to 1 a.m. PT shift, including weekends or holidays as needed

Preferred Qualifications

• Experience supporting Japanese customers or working in a bilingual environment
• Familiarity with e-commerce, SaaS, or tech support
• Knowledge of cultural nuances in Japanese customer service

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting