Job Details

Director of Front Office - Hilton Cabana Miami Beach

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Responsibilities

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implement and monitor all corporate marketing programs.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.

Values We Value

• Hospitality – we're passionate about delivering exceptional guest experiences.
• Integrity – we do the right thing, all the time.
• Leadership – we're leaders in our industry and in our communities.
• Teamwork – we're team players in everything we do.
• Ownership – we're the owners of our actions and decisions.
• Now – we operate with a sense of urgency and discipline.

Key Attributes

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Work Culture

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world‑class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100‑year history. Hilton is proud to have an award‑winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all team members, so they can thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our team members' unique perspectives and voices—along with those of our guests, owners, suppliers, and partners—to cultivate a diverse and inclusive environment for all.

Benefits

• Health insurance
• Career growth and development
• Team member resource groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best‑in‑Class paid time off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education: access to a wide variety of educational credentials (ex. college degrees, high‑school completion, English‑language learning, digital literacy, professional certificates and more!)

Work Locations

Hilton Cabana Miami Beach

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority Level

Director

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Hospitality