Job Details

The Opportunity:

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.

What You'll Get to Do:

CACT is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.

Responsibilities:

• Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Utilize knowledge of network topology; along with networked hardware and software tools listed above.
• Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Perform patching and ensure compliance with network security policies/procedures.
• Creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by Management.

Qualifications:

Required:

• TS/SCI security clearance with the ability to obtain a poly
• IAT II certification (mandatory)

Desired:

• Network +
• ITIL Foundations or Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and or (CLCNF)

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACT values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range

$79,000 - $166,000

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.