Job Details

Shared Service Manager

As the Shared Service Manager, you will report to the Director, Shared Service and lead the implementation partner relationships to oversee all aspects of development, support, integration, and management of Oracle Utilities Customer Care and Billing (CC&B) and meter-to-cash flow within our Shared Services portfolio. This role requires a deep understanding of Oracle CC&B, MDM, C2M, solutions, strong leadership abilities, and the ability to effectively communicate with stakeholders at all levels of the organization.

Responsibilities:

• Maintain relationships and execute projects for key stakeholders.
• Use expertise of the capabilities of Oracle solution to collaborate with key stakeholder groups and technical team members to drive solutions for the company using the platform.
• Manage all aspects of the Oracle solution, including provisioning, licensing, integration, and implementation of new features and services.
• May manage the budget, forecast, and costs for applications and services within the shared services portfolio, including the costs and integrations.

Education and Qualifications

• Strong knowledge of Oracle Utilities Customer Care and Billing (CC&B)
• 6+ years overall relevant experience, including five years in consulting or services
• In-depth knowledge of meter-to-cash flow and billing
• CC&B lead architect experience in at least three utilities implementations
• Successful full lifecycle implementation experience
• A bachelor's degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field.

Skills and Specifications

• Ability to travel up to 30% of the time, generally Monday through Thursday on client site
• Ability to drive the client to a recommended solution and own the delivery of the solution
• Proven ability to build, manage, and foster a team-oriented environment
• Ability to effectively coordinate and communicate with on-site and off-shore resources
• Ability to be flexible and re-prioritize tasks in a fast-paced environment
• Ability to define, document, and review project requirements
• Ability to facilitate workshops
• Excellent leadership and management skills, providing guidance to both the client and the project team
• Strong sense of task ownership and self-motivation
• Solid interpersonal skills, good work ethic, self-starter
• Exceptional written and spoken communication skills
• Problem solver, ability to troubleshoot and break down complex issues into an actionable progression of tasks

This is a remote hybrid position. RCC is an EOE. Only qualified candidates will elicit a response.