Job Details

E-commerce Operations Manager

We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.

Key Responsibilities:

• Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency
• Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team
• Respond promptly and professionally to customer inquiries, concerns, and reviews
• Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction
• Oversee order processing, fulfillment coordination, and returns
• Collaborate with the marketing team to implement promotional strategies
• Maintain and analyze daily performance logs using Excel or similar tools
• Ensure compliance with marketplace policies and operational best practices

Qualifications:

Required:

• At least 1 year of experience managing Amazon storefronts, including Seller Central
• Proficient in Microsoft Excel, with ability to manage and analyze data
• Excellent communication and customer service skills
• Strong organizational abilities and attention to detail
• Familiarity with tools such as Shopify, Monday.com, Grasshopper, or similar platforms
• Ability to work independently and meet deadlines consistently

Preferred:

• Experience managing BWP or other niche marketplaces
• Basic knowledge of graphic editing or product photography standards
• Prior experience in consumer goods or food product industries is a plus