Job Details

Senior Program Manager, Agent Performance

As a Senior Program Manager, Agent Performance within Zillow's Field Operations team, you'll be part of a collaborative group focused on driving Zillow's mission forward through performance-based innovation. This team is uniquely positioned at the intersection of product and business strategy, with deep partnerships across Product, Analytics, and Field Operations. We play a critical role in shaping the "Best Agents" strategy by evolving performance metrics, enabling Discovery-led experimentation, and scaling programs that directly influence how agents succeed and customers connect with the right partners.

This is an opportunity to grow your career as a Senior Program Manager, Agent Performance while helping shape the future of Zillow's performance framework and experimentation model. You will serve as the dedicated execution arm of our agent performance and routing strategybringing structure, speed, and scalability to a set of high-impact initiatives. Your work will enable faster pilot launches, improved onboarding programs, and more efficient GTM execution. As a Senior Program Manager, Agent Performance, you'll bring operational expertise, data fluency, and program management discipline to a team that values curiosity, collaboration, and measurable results.

You Will Get To

• Translate strategic direction into scalable pilots, programs, and playbooks for agent performance.
• Partner with Applied Science and Product teams to evolve performance and routing logic, connecting home buyers with the best agent for them.
• Execute onboarding pilots (e.g., phased tier unlocks, milestone-based progression, targeted workflows) to accelerate agent ramp and success.
• Own and evolve the monthly agent connection planning process, working with Engineering to automate and prepare for agent-level routing.
• Drive Discovery-enabled experiments such as incentive pilots, onboarding iterations, or performance-tier pilots, ensuring tests are structured, coordinated, and yield actionable outcomes.
• Support rollout of new performance metrics by translating complex logic into clear, agent-facing guidance and enablement materials.
• Build the infrastructure (playbooks, GTM templates, fast-track processes) that institutionalize repeatable testing and scale experimentation across the business.
• Collaborate across product, analytics, and field teams to ensure programs are aligned, impactful, and measurable.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who You Are

• 7+ years of experience in program management, business operations, product operations, or related fields.
• Strong data and analytical skillscomfortable using metrics and insights to inform execution.
• Demonstrated ability to design, execute, and scale pilots and experiments with measurable impact.
• Proven track record of driving cross-functional initiatives and delivering results in fast-paced environments.
• Excellent communication skills, with the ability to simplify complex processes and metrics for diverse audiences.
• Comfortable managing both strategic and operational responsibilities, building scalable processes from the ground up.
• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Preferred Qualifications:

• Experience with experimentation frameworks, incentive design, routing logic, or performance management.
• Proficiency with SQL and/or Databricks to support opportunity sizing and pilot analysis.
• Prior success building operational playbooks, GTM enablement materials, or scaling testing frameworks.
• Background in agent or customer success models within marketplace or platform businesses.

Get To Know Us

At Zillow, we're reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of the FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industryand your careerforward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.