Job Details

Virtual Intake Specialist | Legal Administrative Intake Coordinator

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: We are looking for a motivated Intake Specialist to join a dynamic legal team. In this role, you will be the first point of contact for clients, handling calls with professionalism and empathy while gathering essential information for ongoing cases. You'll contribute to smooth operations by entering accurate data, coordinating with staff, and supporting administrative tasks. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping clients, and takes pride in attention to detail and clear communication. Monthly Compensation: $1,150 to $1,220.

Responsibilities include, but are not limited to:

• Answer and professionally route incoming phone calls
• Conduct intake calls to collect critical client information
• Accurately input client data into Clio and Excel spreadsheets
• Coordinate with internal staff to support ongoing cases
• Provide general administrative assistance as needed
• Maintain organization of records and follow up on pending items
• Ensure client inquiries are addressed promptly and courteously

Key Skills:

• Strong verbal communication and excellent phone etiquette
• Detail-oriented with high accuracy in data handling
• Ability to manage multiple calls and tasks simultaneously
• Tech-savvy and comfortable with Clio, Excel, Microsoft 360, Teams, and Google Sheets
• Professional, friendly, and approachable demeanor
• Reliable, punctual, and consistent with attendance
• Team-oriented and collaborative
• Customer service mindset: patient, empathetic, and solution-focused

Traits and Values:

• Organized and proactive
• Solution-oriented and adaptable
• Empathetic and professional in client interactions
• Dependable and trustworthy
• Collaborative and willing to support colleagues
• Positive attitude and resilience in fast-paced environments

Requirements:

• 1-2 years of experience in client intake or administrative support preferred
• Strong verbal and written communication skills
• Ability to multi-task and prioritize efficiently
• Comfort with technology and CRM systems, particularly Clio

Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages: English

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.