Job Details

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaiis Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last seven years.

Responsibilities

• Setup new customers, including requirement analysis, provisioning, installation, training, etc.
• Support existing customers with their technical issues
• Provide support to senior engineers on system customizations and product development
• Assist with the configuration, implementation, and support of Servpacs internal and customer networks and internet protocols
• Work with service coordinators, vendors and customers for smooth service activation
• Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber)
• Assist with maintenance of cloud management and virtual machines
• Support sales for special customer requirement analysis

Requirements

• Bachelors degree
• Experience working with Windows Server and/or Desktop operating systems
• Excellent computer skills
• Must have exceptional organizational and multitasking skills
• Must have exceptional verbal and written communication skills
• Must have excellent customer support skills and attitude
• Ability to explain technical terms to non-technical users or stakeholders

• Prior help desk and/or technical support experience is a plus

We offer employees an inclusive work environment with a competitive benefits package, including:

• Comprehensive health insurance package
• PTO days
• Employer matched retirement plan
• Flexible work schedule
• Paid volunteer/community service days
• Phone and internet monthly stipend
• Work anniversary gift cards
• Weekly training seminars
• Education reimbursement
• Office snacks
• Team building events
• Smartwatch reimbursement
• Free parking

For more information, visit: www.servpac.com/careers

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.