Job Details

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing! At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our "ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Come Work Here!

Responsibilities

• The Senior Systems Analyst maintains the organization's repository of software applications through best practices and appropriate staffing and management of application vendors.
• Plans and coordinates processes required for provisioning user applications and systems necessary for business operations.
• Applies proven communication and problem-solving skills to guide and assist the user group on issues related to mission-critical information and software systems while delivering exceptional end-user support for hotel management applications maintained by the IT department.
• Manages and troubleshoots system interfaces across all locations, maintaining smooth data flow and swiftly resolving interface outages to minimize disruption.
• Oversees and coordinates third-party software support vendors, ensuring service levels are met and performance aligns with organizational expectations.

Minimum Requirements

• Bachelor's degree or 3-4 years of a combination of industry education, training or experience preferred.
• Comfortable interacting with both technical and non-technical staff members in person and at a distance by phone, video conference, email, and/or instant messenger.
• Effective problem-solving skills and the ability to view problems and issues from outside the box.
• Experience with hospitality systems preferred: Oracle Opera PMS, ORS, OXI, POS, HotSOS.
• In-office role based in Honolulu.

Compensation & Benefits

• Base pay starts at $100,000- $110,000 with potential for adjustment based on factors such as an applicant's skills, experience and/or education.
• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs!
• *Please note that benefits may vary depending on position or property