Job Details

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB TITLE: PROGRAM AIDE

DEPARTMENT: PROGRAM

STATUS: FULL-TIME / PART-TIME

IMMEDIATE SUPERVISOR: CENTER ADMINISTRATOR

General Statement

The Salvation Army is seeking a Program Aid to perform a variety of clerical work for Rehabilitation Services staff.

Qualifications

• High school graduate or equivalent.
• Able to operate basic office machines including typewriter, computer, calculator, photocopier, time clock, and telephone.
• Knowledge of Microsoft Office programs, MS Word, Excel, and Access with the ability to learn additional software as appropriate.
• Ability to spell correctly and edit correspondence for correct grammar and usage of the English language.
• Ability to track multiple tasks efficiently, completing each in a professional and timely fashion.
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers.
• Commitment to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program and the ARC Mission Statement.
• No evidence of existing chemical dependency.
• If in recovery, shall be free of and have had at least one year free of any chemical abuse or dependency.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, and pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 30 lbs.
• Ability to perform various repetitive motion tasks.

Essential Job Duties

• Perform a variety of clerical work for Rehabilitation Services staff including typing and mailing of correspondence.
• Greet visitors, beneficiaries, and staff courteously and direct them appropriately.
• Answer telephone, take messages for Rehabilitation Services staff, answer basic questions about the Program, schedule appointments for the ARC Administrator, and make telephone calls as assigned.
• Route mail and other correspondence to appropriate personnel.
• Processes new beneficiary applications.
• Assist intake counselor by checking BTS and Megan's Law, taking photos for badges, and supervising observed urines for applicants of the same gender when necessary.
• Filling in when the Intake Coordinator is out of the office.
• Prepare and maintain all beneficiary files including regular updates of the computer database (BITS).
• Ensure the security of beneficiary files and maintain a log of all files checked out for use by staff or interns.
• Maintain Transitional Housing files and compile weekly reports.
• Process discharge summaries and forward data to appropriate agencies and/or individuals.
• Maintain record and data reporting systems.
• Operate and maintain office equipment in proper working order. Prepare work orders, supply orders, requests for service, etc. as needed or requested in a timely manner.
• Maintain organizational chart and various manuals used by the Rehabilitation Services Department.
• Prepare and maintain lists for scheduled activities and personnel as needed including Gratuity Lists, Group Rosters, Counseling assignments, schedules, passes etc. as delegated and required.
• Assemble and prepare all necessary documents for Weekly Case Conference, prepare agenda for case conference, and prepare conference minutes.
• Attend and take minutes of all Case Conferences and Rehabilitation Services Staff meetings.
• Attend other meetings as requested.
• Maintain up-to-date conference minutes.
• Prepare all reports as required by the Administrator.
• Assist with program research projects as assigned.
• Oversee front desk operations, scheduling of Interns, and ensure posting of daily classes and activities.
• Serve as a role model for all beneficiaries regarding behavior in beneficiary care areas.
• Assure that safety measures are established and maintained consistent with ARC policy and governmental regulations.
• Maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the total program.
• Oversee all aspects of beneficiary food stamp application and the processing of cards with the bookkeeper.
• Build a strong relationship with the Social Services office.
• Provide all monthly paperwork required to maintain The Salvation Army Adult Rehabilitation Center's eligibility to receive food stamps.
• Prepare and serve on the Review team for Beneficiary Three and Five-month reviews.
• Prepare certificates and awards for Wednesday's graduation ceremonies.
• Perform other duties as assigned by the ARC Administrator.
• Any/all overtime must have written approval by the Administrator.