Job Details

Collector II

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Collector II supports the Payer Collections team by independently managing payer accounts, resolving escalated issues, and ensuring accurate and timely payment application. This role requires a solid understanding of payer billing processes, healthcare data flows, and contract terms. Collector II works directly with insurance companies and health plans to address discrepancies, resolve past due balances, and support efficient revenue cycles.

Duties & Responsibilities

• Manage inbound and outbound communications with payers (insurance companies, health plans) regarding billing and payment activity.
• Research payer account history using systems such as Chartfinder, ARCH, and payer portals to resolve discrepancies.
• Reconcile remittances, adjustments, and credits against invoices to support month-end close activities.
• Work with payer representatives and internal teams (Finance Ops, Account Management) to resolve delinquent or disputed accounts.
• Escalate highly complex or unresolved issues to Collector III or Collections Supervisor as needed.
• Document all collection activities accurately for compliance and audit readiness.
• Recommend opportunities to improve payer billing and collection processes.
• Encourage adoption of electronic invoicing and payment processes to reduce manual work and delays.

Qualifications

Required:

• 3+ years of collections, billing, or finance operations experience, preferably in a healthcare or payer environment.
• Strong problem-solving skills with ability to analyze account/payment data and reconcile discrepancies.
• Proficiency in Microsoft Excel (pivot tables, lookups).
• Excellent verbal and written communication skills, with the ability to work directly with external payer representatives.
• Ability to manage priorities in a fast-paced environment while maintaining accuracy.

Preferred:

• Prior experience with payer collections, risk adjustment, or healthcare data/payment processes.
• Familiarity with contract-based billing and payer-specific invoicing requirements.
• Associate's degree in Business, Finance, Healthcare Administration, or related.