Job Details

Job Information: Room Service Order Taker (On-Call) Job

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Room Service Order Taker (On-Call)

Description

Pay Range ($26.42 - $33.03 / hourly compensation)

* This is an ON-CALL role

Basic Job Function:

To take Room Service orders accurately in a helpful, friendly, courteous and professional manner ensuring total guest satisfaction.

Essential Functions:

Answers Room Service calls on a multi-line telephone, explain any specials, promote menu items and answer questions regarding preparation methods. Documents orders by repeating items back to callers to ensure accuracy. Quotes expected arrival time.

Inputs and process Food and Beverage checks on a computer system. Maintain an accurate cash bank through the Micros system.

Answers calls for pick-up of carts and/or trays and direct waithelp to retrieve items from guest rooms or floors. Maintains a master pick up sheet to ensure all carts and/or trays are retrieved in a timely manner.

Responds to special requests from guests and other departments.

Documents complimentary amenity orders.

Maintains a clean and organized work station.

Maintains control of the issuance of master keys.

Additional Duties and Responsibilities:

Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.

Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas.

Answer calls for Mini-bar requests and delegate special requests to appropriate colleagues.

Monitor waithelp to ensure orders are being handled promptly.

Prepare and distribute computer generated reports to Service Assistants.

Perform a variety of other duties as assigned

Position Requirements

Education/Training Requirements:

* High School Diploma or General Education Diploma preferred.

Experience/Skill Requirements:

* Six (6) months waithelp experience preferred.

Licenses/Certifications:

* Certification of tuberculosis clearance required.

* CPR and Standard First Aid Certification preferred.

* Hawaii State Liquor Commission (yellow) Card required.

Full-Time/Part-Time On-Call Shift Various Shifts Position Room Service Waithelp Number of Openings 1 Exempt/Non-Exempt Non-Exempt Req Number ROO-25-00003 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.