Job Details

Revenue Systems Manager (Planner VI)

Join the City and County of Honolulus Department of Transportation Services (DTS) as a Revenue Systems Manager (Planner VI) and take the lead in managing the financial backbone of our multimodal transit system. In this key leadership role, youll oversee the technology, strategy, and operations behind electronic fare collectionensuring every ride is supported by efficient, secure, and future-ready revenue systems. If youre passionate about public transportation, innovative system management, and making a lasting impact through financial leadership, this is your next stop.

Duties and responsibilities include, but are not limited to:

• Overseeing the development and implementation of software, hardware, and policy enhancements to the electronic revenue collection system.
• Overseeing technical modifications of existing electronic revenue collection equipment and directing integration of new systems and technology enhancements.
• Managing electronic revenue collection system contracts, relationships, and budget.
• Overseeing the management and coordination of vendors, contractors, and consultants.
• Responsibility for electronic and cash revenue collection, processing, reconciliation, compliance, operations, contractors, and commercial services relationships for multimodal transit.
• Responsibility for the on-going review, inspection, and acceptance of contractor submittals such as invoices, performance reports, change requests, plans, procedures, work instructions, and training materials to include competency tracking and assurance.
• Engaging in surveillance, inspection, investigation, audit, and reporting activities to ensure programs satisfy the requirements of any relevant contracts, plans, procedures, and work instructions as well as any applicable federal, state, and local laws and regulations.
• Establishing and maintaining strong relationships with other agencies, Lead Operations and Maintenance Contractors, and other City and County of Honolulu Departments in order to fulfill requests, support special projects, and resolve issues.
• Demonstrating a commitment to safety that guides all aspects of work through consistent and professional behaviors in performance of the essential duties.

Special Work Requirements:

• Must be able to handle confidential information.
• This position is designated as a Disaster Response Worker whose responsibilities may require night and weekend work during natural disasters, and other emergencies (e.g., when 24-hour staffing of the Citys Emergency Operating Center is activated).
• While on the job, may encounter hazards and safety issues while conducting inspections at transit facilities or at incident sites.
• Regular office hour and work schedule changes and may include weekdays, weekends, and hours outside of 7:45 a.m. to 4:30 p.m.

Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current vacancy, as well as future openings for positions with this job title.

Applications must be submitted online at to be accepted. Actual salary will be commensurate with applicable experience, pending approval.

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Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement: Equivalent to graduation from a regionally-accredited four-year college or university with a bachelors degree in accounting, finance, public administration, or a related field.

Verification Requirement: Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.

Substitution: Work experience may be substituted for the Bachelors degree on a year-for-year basis. Such experience must have provided the knowledge, skills, and analytical ability normally gained from attainment of a Bachelors degree.

Experience Requirement: Five years of professional (post-bachelors degree, non-clerical) fare revenue operation, systems, and program work experience as a primary function in a large public or private transportation or financial organization. Such experience must have demonstrated:

• Knowledge of the principles, practices, and theories of revenue operations and automated revenue collections systems, including advanced and emerging technologies and software systems;
• Knowledge of revenue collection technology for multimodal services, including equipment, engineering, and schematics;
• Knowledge of financial recordkeeping and cash transaction procedures;
• Knowledge of design, development, and troubleshooting software programming techniques and programming languages;
• Knowledge of supervisory control and data acquisition technology;
• Knowledge of General Accepted Accounting Principles (GAAP), budget, financial forecasting principles, statistical methods, and analysis;
• Ability to compile, analyze, and interpret complex data;
• Ability to verify the accuracy of financial data, reports, and information;
• Ability to perform studies and evaluations of fare collection equipment;
• Ability to analyze and evaluate financial information contract terms and monitor contracts to ensure compliance with scope, specifications, schedule, and budget;
• Ability to interpret and explain revenue control and handling policies and procedures;
• Ability to analyze and evaluate financial information to determine possible areas of theft or fraud;
• Ability to prepare budget requests;
• Ability to review facility designs for fare collection equipment;
• Ability to communicate effectively orally and in writing;
• Ability to speak to large groups and the media;
• Ability to establish and maintain working relationships and coordinate projects with other organizations including the private sector.

Note: Having the required number of years of experience will not in itself be accepted as qualifying for the position. Your overall experience must have been of such scope, level, and responsibility as to conclusively demonstrate the ability to perform the duties of the position. License Requirement: Possession of an appropriate valid drivers license (type 3/automobile).

Examination Process

Education and Experience Evaluation: In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience, and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or you receiving a lower score. Examination Weight: Education and Experience Evaluation 100%. Employment Suitability: To determine the selectees employment suitability for the position of Revenue Systems Manager (Planner VI), the Department of Human Resources will review criminal convictions, dismissals from employment, and separations from military service under other than honorable convictions.

Benefits of Being a City Employee

Vacation: Employees may earn up to 21 days per year. Sick Leave: Employees may earn up to 21 days per year. Holidays: 13 days a year; 14 days during election years. Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development. Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP). Group Life Insurance: No cost for eligible employees. Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement. Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required. Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item. Parking: Some