Job Details

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. REPORTS TO: Director of Front Office SALARY RANGE: $75,000.00 - $78,000.00 ESSENTIAL JOB FUNCTIONS: 1. Assist and support the Director of Front Office with interviewing, hiring, and training; recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. 2. Respond to guest's special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. 3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. 4. Supervise the Guest Service Agents, Bell Staff, Transportation Services. 5. Remain calm and alert, especi...Director, Assistant, Office, Operations, Associate, Bell Staff, Business Services