Job Details

Implementation Manager

Nor1 is an industry-leading upsell software used by hotels with both front desk and pre-arrival solutions. Reporting to the Manager, Implementations, the role of the Implementation Manager is to develop the relationship with the main property contacts and support the implementation process of our products with new and existing portfolio hotels.

Responsibilities:

• Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
• Provide consultation to customers to better utilize inventory and increase revenue
• Holds training calls/on-site trainings (if regionally permitted) on products and systems
• Manage implementation timeline and meet expected launch dates
• Work cross-functionally throughout the organization, including Sales, Operations, and Technology
• Correspond with hoteliers in a timely and professional manner
• Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
• Travel to the property as necessary (if regionally permitted)

Specific Job Knowledge, Skills, and Abilities:

• Positive 'can-do' attitude, with passion for learning and growing skills
• Superb customer service skills with excellent phone and email communication skills
• Excellent computer skills, including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
• Demonstrates expertise and credibility, recommending upsell strategies that are unique to the market and the complexity of each hotel
• Ability to work well under pressure against tight deadlines
• Time management skills
• Must be attentive to details and collaborate successfully with cross-functional teams
• Public speaking and presentation skills are a must
• Fluency in English required

Required Qualifications:

• Bachelor's degree or equivalent in relevant field (e.g., Hospitality, Business Administration, etc.)
• Minimum of four (3) years front office operations experience in a large hotel preferred
• Knowledge of hospitality property management systems (PMS), reservations, and guest loyalty programs
• Working knowledge of room inventory systems preferred
• Proficiency with Revenue / Yield Management techniques is beneficial
• Coursework in Hospitality and Travel, or equivalent work experience in a related field a plus
• Project management skills
• Superb organizational skills
• Strong analytical skills
• Willingness to perform functions to enhance the business that may be outside the job scope
• Willingness to be flexible in a constantly changing environment

Preferred Qualifications:

• Proficiency in multiple languages is beneficial
• Experience with Opera is beneficial
• Inside front office or hotel operations experience is preferred

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2