Job Details

Overview

Service Officer (Kaneohe) – Territorial Savings position at Bank of Hope.

Responsibilities

• Handle daily operational functions accurately and efficiently, including all other routine transactions.
• Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
• Assist with teller duties at least 25% of time, including peak hours or staff shortages, processing deposits, withdrawals, transfers, and other routine transactions.
• Adhere to and enforce fraud detection and prevention protocols, reviewing suspicious account activity and reporting potential risks.
• Assist with the preparation and coordination of audits, following through on corrective actions.

Customer Service & Problem Resolution

• Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and maintaining a welcoming environment for all clients.
• Engage proactively with customers to understand their needs, offering personalized banking solutions.
• Act as a role model for front-line staff, ensuring the highest levels of customer service.
• Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
• Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch's sales goals.
• Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts.

Team Support & Leadership

• Mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
• Provide guidance on operational issues and ensure consistent application of best practices.
• Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Qualifications

• Education: High School Diploma.
• Experience: At least 3 years of experience in branch operations.
• Skills: English – written: Advanced; verbal: Fluent; ability to manage multiple tasks and deadlines; excellent verbal and written communication; strong organizational skills; adaptability in a fast-paced environment.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Banking

Compensation & Benefits

Salary range: $20.00 Hourly – $26.45 Hourly + bonus + benefits. Salary ranges determined based on qualifications, level, and location. Exact compensation may vary based on skills and experience.

Equal Opportunity

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.